Baking & Snack - June 2008 - 31

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floor. Photos of employees properly using equipment
or those perhaps disregarding safety initiatives are
recorded by the camera and posted on the employee bulletin boards for later discussion
and learning.
Daily interaction with employees
and a strong presence within all
three plants is coupled with longtime interest in the communities
of Richmond, Alma and McMinnville. The transformation of the Alma plant was
A framed set of Quaker Disciplines hangs
strengthened by the comin the offices of The Richmond Baking Co.
pany's referral program to
The disciplines serve as a reminder and guide
recruit friends and relato the company and its employees regarding
tives to the plant.
matters of personal and business conduct.
"It turned out to be a
very effective and effiThoroughness - preparation and looking at the
cient way to find good
steps that are needed to succeed.
employees," Mr. Quigg
Presence - be present in both mind and body at
said. "You don't want
whatever you are doing in both personal and
to recommend people
business situations.
you don't like." Mr.
Quigg also instituted
Monies - know what and who you are investing
focus groups of five to
your money in.
six employees to discuss
Timeliness - follow through and do
what they would change
what you have promised to do.
within the company. Comments gleaned from the
Profile - keep a low profile.
meetings were posted on employee bulletin boards where Mr.
Quigg would add his comments to
the proposed suggestions and offer a
timeline for resolution.
"The comments were an effective way to
show that the president cared, and I believe that
the comments were fundamental to building rapport among the management and factory workforce,"
he continued. "Our objective is to be accessible and to attending BCMA conventions as a child.
communicate as well as possible." "Turnover is very low,
"BCMA and the Cookie and Snack Bakers Assoand we have employees who stay for decades. People ciation (CASBA) are excellent ways for individuals in
can still retire from Richmond Baking."
the baking industry to get training as well as a place
Richmond Baking also prides itself on the connec- to find mentors and feel welcome in the industry,"
tions it builds outside the plant, extending its services Mr. Quigg said.
and resources into the community through March of
A graduate of BCMA's Cookie and Manufacturing
Dimes fundraising events and work with the Reid Hos- Course, Mr. Quigg gave back to the industry serving
pital and Health Care Services in Richmond where Mr. on the BCMA Board of Directors and as chairman of
Quigg was elected to the Board of Directors in 2002.
the convention planning committee since 2003. He
The Quigg family doesn't hesitate to recognize the also served as president of CASBA in 2004 and 2005
importance of industry involvement and the camara- and was recently elected treasurer and executive board
derie created by its community of bakers. Richmond member of the BCMA this year. In the future, Mr.
Baking is one of the three remaining charter members Quigg aspires to be chosen chairman of BCMA.
of the Biscuit & Cracker Manufacturer's Association
(BCMA), and Mr. Quigg recalled the excitement of MONIES. In 2001, Richmond Baking opened a new

Quaker Disciplines

BAKING & SNACK / June 2008

Baking & Snack - June 2008

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