Baking & Snack - September 2017 - 121

In addition to preventing failures,
regular data collection of key
performance indicators enhances
line efficiencies and yield.
companies that may now not have to pay for a service
trip to their facility."
That said, equipment vendors must make the up-front
investment. "There has been an ebb and flow in the level
of interest by the baking community for this over the
past decade," Mr. Walker said. "Customers are interested
in it but do not want to pay for the expense of developing this technology."
Moreover, finding qualified subject matter experts -
not all engineers make excellent teachers - complicates
developing a comprehensive program.
While online education is a burgeoning business,
hands-on teaching combined with videos and interactive training borrows from the best of both worlds,
As technology advances at an increasingly rapid pace,
remote maintenance and training bring problem-solving
closer to home.

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major benefits of providing video is the ability to implement a thorough and consistent training approach within
a facility," Mr. Caupp added. "An operating staff trained
in this manner becomes better equipped to not only use
and maintain our products but also to be more capable of
communicating with our service team when issues arise."
Mr. Maraj pointed to the new generation of Google
Glass 2.0, which has focused on enterprise applications
specifically for assisting with worker education and
training. The glasses also provide key information on the
fly while allowing remote technicians to see what's taking place with the equipment on the production floor.
With its built-in camera and microphone, GEA
Group's Remote Eye Wear allows remote technicians to
verbally communicate and see a maintenance issue as
well as send pictures. These images projected onto the
screen assist in repairs, process optimization or inspections. Using a wi-fi interface, the eyewear streams information in real time. The glasses also can send readable
documents remotely, according to the company.
With the high turnover in the industry, video training coupled with online interactive eLearning initiatives
is gaining in popularity, but developing such a program
can be costly.
"Updating training videos and creating new ones
where needed is something we have been working on
recently to assist the bakery with," Mr. Lindsey observed.
"It takes a considerable amount of time and money to do
it 'right' because you must make it comprehensive and
cover all aspects of the equipment, including operations,
sanitation and maintenance. Still, you're giving access to

Pewatron AG
Zurich, Munich

Conctact us:

www.bakingandsnack.com /

Phone +41 44 877 35 00
Phone +49 89 260 38 47
September
2017 Baking & Snack
sales@pewatron.com

121

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Baking & Snack - September 2017

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