World Grain - October 2017 - 68

FEATURE: U.S. RAIL COMPANY UNDER FIRE FOR SUBPAR SERVICE

The STB sent a letter to Harrison on
July 27 "expressing concerns about deteriorated service resulting from the railroad's recent operating changes."
"Recently, the board has received a
number of informal complaints from
shippers who rely upon CSX rail service," the STB letter said. "These shippers have reported that CSX's service
deteriorated markedly during the second
quarter of 2017, which coincided with
&6;¶V LPSOHPHQWDWLRQ RI VLJQL¿FDQW
changes to its operating plan."
The STB said shippers complained
about increased and unpredictable transit times, loaded and empty rail cars sitting for days at yards, inconsistent and
unreliable switching operations, circuLWRXV DQG LQH൶FLHQW FDU URXWLQJV DQG
the lack of meaningful assistance from
CSX customer service. The STB also
ZDV QRWL¿HG RI GHOD\V IURP &6; FRQgestion at critical gateways, including

68

New Orleans, Louisiana, and St. Louis,
Missouri.
"We understand that these disruptions
have forced a number of rail shippers
and their customers to curtail production,
temporarily halt operations and/or utilize
other transportation options that have
DGGHGDGGLWLRQDOH[SHQVHDQGLQH൶FLHQcies to their operations," the STB said.
The board also noted in its letter that
shippers complained that CSX "initiated
the changes to its operating plan without
VX൶FLHQWOHDGWLPHDQGFRRUGLQDWLRQHIforts that would have allowed them to
adjust their production schedules and
supply chain logistics. It appears that
rather than doing proactive outreach,
CSX put its customers in the position of
KDYLQJWRFRQWDFW&6;¶VPDUNHWLQJVWD൵
to learn the details of service changes
after the fact. We are very troubled by
the apparent lack of communication
with customers and urge your immedi-

ate attention to remedy this situation."
In the letter, the STB requested CSX
senior level personnel conduct weekly service calls with the board's Rail
&XVWRPHU DQG 3XEOLF $VVLVWDQFH VWD൵
"so we may better understand the scope
and magnitude of CSX's railroad perforPDQFH LVVXHV DQG LWV H൵RUWV WR UHVROYH
these problems."
The STB also urged CSX to establish
a service hotline for its customers and
provide frequent operations updates to
customers directly and in web postings.
CEO APOLOGIZES TO CUSTOMERS
Harrison apologized in a personal
e-mail to customers on July 31, and in
part blamed the service disruptions on
"pushback" by some employees to rapid
changes instituted at CSX.
A spokesman for the union that represents CSX operations employees
strongly disagreed with Harrison, say-

October 2017 / World Grain / www.World-Grain.com



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World Grain - October 2017

Table of Contents for the Digital Edition of World Grain - October 2017

World Grain - October 2017
Table of Contents
FROM THE EDITOR - Insects as a protein source in animal feed
CALENDAR OF EVENTS
2018 IPPE to feature new educational programs
News review - Seaboard enters pact to acquire Groupe Mimran flour milling assets
Firebird Artisan Mills expands in North Dakota
Cargill adds to animal nutrition business in Thailand
Donors pledge $14 million for Iowa State feed mill, grain science facility
Continental Grain to acquire stake in RiceBran Technologies
Dow, DuPont complete merger creating DowDuPont
Cargill completes acquisition of Southern States Cooperative’s feed business
Viterra’s Tumby Bay site in Australia to receive upgrades
Organic, non-GMO supplier buys Canadian grain elevator facilities
Stricks, Redwood partner on new grain operation
Olam opens two new feed mills in Nigeria
GRAIN MARKET REVIEW - Rice
COUNTRY FOCUS - Russia
FEATURE - MILLING ON THE DOCK OF THE BAY
Mill details
FEATURE - CRANE REFLECTS ON HIS TIME AS CEO OF CBH
FEATURE - COVERING FLOUR NEEDS IN 2017-18
FEATURE - GERMANY UPDATES TRAINING FOR MILLERS
FEATURE - SHIP LOADERS/UNLOADERS UPDATE INFRASTRUCTURE
FEATURE - U.S. RAIL COMPANY UNDER FIRE FOR SUBPAR SERVICE
Transportation News Roundup - Grain port terminal planned for Vietnam
Viterra extends rail agreement in Australia
Brazilian port sets new grain loading record in August
Eyre Peninsula establishes record for total grain exports
Nibulon to build river terminals in Ukraine
Nibulon completes transshipment terminal in Ukraine
Port terminal being built in northern Iran
FEED OPERATIONS - How expensive is shrink?
GRAIN OPERATIONS - Flooding and stored grain
FEATURE - NORTHERN EXPOSURE
FEATURE - NEAR EAST ASIA DRIVES RECORD FLOUR TRADE
FEATURE - Q&A WITH SCOTT MONTGOMERY
SUPPLIER NEWS
PRODUCT SHOWCASE
WORLD GRAIN ARCHIVE
ADVERTISER INDEX/Reader Information Form International Faxback Program
World Grain - October 2017 - World Grain - October 2017
World Grain - October 2017 - 2
World Grain - October 2017 - 3
World Grain - October 2017 - 4
World Grain - October 2017 - Table of Contents
World Grain - October 2017 - FROM THE EDITOR - Insects as a protein source in animal feed
World Grain - October 2017 - 7
World Grain - October 2017 - 2018 IPPE to feature new educational programs
World Grain - October 2017 - 9
World Grain - October 2017 - Cargill adds to animal nutrition business in Thailand
World Grain - October 2017 - 11
World Grain - October 2017 - Donors pledge $14 million for Iowa State feed mill, grain science facility
World Grain - October 2017 - Continental Grain to acquire stake in RiceBran Technologies
World Grain - October 2017 - Dow, DuPont complete merger creating DowDuPont
World Grain - October 2017 - 15
World Grain - October 2017 - Viterra’s Tumby Bay site in Australia to receive upgrades
World Grain - October 2017 - 17
World Grain - October 2017 - Stricks, Redwood partner on new grain operation
World Grain - October 2017 - 19
World Grain - October 2017 - Olam opens two new feed mills in Nigeria
World Grain - October 2017 - 21
World Grain - October 2017 - GRAIN MARKET REVIEW - Rice
World Grain - October 2017 - 23
World Grain - October 2017 - COUNTRY FOCUS - Russia
World Grain - October 2017 - 25
World Grain - October 2017 - 26
World Grain - October 2017 - 27
World Grain - October 2017 - FEATURE - MILLING ON THE DOCK OF THE BAY
World Grain - October 2017 - 29
World Grain - October 2017 - 30
World Grain - October 2017 - 31
World Grain - October 2017 - 32
World Grain - October 2017 - 33
World Grain - October 2017 - Mill details
World Grain - October 2017 - 35
World Grain - October 2017 - FEATURE - CRANE REFLECTS ON HIS TIME AS CEO OF CBH
World Grain - October 2017 - 37
World Grain - October 2017 - 38
World Grain - October 2017 - 39
World Grain - October 2017 - FEATURE - COVERING FLOUR NEEDS IN 2017-18
World Grain - October 2017 - 41
World Grain - October 2017 - 42
World Grain - October 2017 - 43
World Grain - October 2017 - 44
World Grain - October 2017 - BF - 1
World Grain - October 2017 - BF - 2
World Grain - October 2017 - BF - 3
World Grain - October 2017 - BF - 4
World Grain - October 2017 - BF - 5
World Grain - October 2017 - BF - 6
World Grain - October 2017 - BF - 7
World Grain - October 2017 - BF - 8
World Grain - October 2017 - BF - 9
World Grain - October 2017 - BF - 10
World Grain - October 2017 - BF - 11
World Grain - October 2017 - BF - 12
World Grain - October 2017 - FEATURE - GERMANY UPDATES TRAINING FOR MILLERS
World Grain - October 2017 - 58
World Grain - October 2017 - 59
World Grain - October 2017 - FEATURE - SHIP LOADERS/UNLOADERS UPDATE INFRASTRUCTURE
World Grain - October 2017 - 61
World Grain - October 2017 - 62
World Grain - October 2017 - 63
World Grain - October 2017 - 64
World Grain - October 2017 - 65
World Grain - October 2017 - FEATURE - U.S. RAIL COMPANY UNDER FIRE FOR SUBPAR SERVICE
World Grain - October 2017 - 67
World Grain - October 2017 - 68
World Grain - October 2017 - 69
World Grain - October 2017 - Viterra extends rail agreement in Australia
World Grain - October 2017 - 71
World Grain - October 2017 - Eyre Peninsula establishes record for total grain exports
World Grain - October 2017 - 73
World Grain - October 2017 - Nibulon to build river terminals in Ukraine
World Grain - October 2017 - 75
World Grain - October 2017 - Port terminal being built in northern Iran
World Grain - October 2017 - 77
World Grain - October 2017 - FEED OPERATIONS - How expensive is shrink?
World Grain - October 2017 - 79
World Grain - October 2017 - 80
World Grain - October 2017 - 81
World Grain - October 2017 - 82
World Grain - October 2017 - 83
World Grain - October 2017 - GRAIN OPERATIONS - Flooding and stored grain
World Grain - October 2017 - 85
World Grain - October 2017 - 86
World Grain - October 2017 - 87
World Grain - October 2017 - FEATURE - NORTHERN EXPOSURE
World Grain - October 2017 - 89
World Grain - October 2017 - 90
World Grain - October 2017 - 91
World Grain - October 2017 - 92
World Grain - October 2017 - 93
World Grain - October 2017 - FEATURE - NEAR EAST ASIA DRIVES RECORD FLOUR TRADE
World Grain - October 2017 - 95
World Grain - October 2017 - 96
World Grain - October 2017 - 97
World Grain - October 2017 - 98
World Grain - October 2017 - 99
World Grain - October 2017 - FEATURE - Q&A WITH SCOTT MONTGOMERY
World Grain - October 2017 - 101
World Grain - October 2017 - 102
World Grain - October 2017 - 103
World Grain - October 2017 - SUPPLIER NEWS
World Grain - October 2017 - 105
World Grain - October 2017 - 106
World Grain - October 2017 - 107
World Grain - October 2017 - PRODUCT SHOWCASE
World Grain - October 2017 - WORLD GRAIN ARCHIVE
World Grain - October 2017 - ADVERTISER INDEX/Reader Information Form International Faxback Program
World Grain - October 2017 - 111
World Grain - October 2017 - 112
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http://digital.world-grain.com/sosland/wg/2007_06_01
http://digital.world-grain.com/sosland/wg/2007_05_01
http://digital.world-grain.com/sosland/wg/2007_04_01
http://digital.world-grain.com/sosland/wg/2007_03_01
http://digital.world-grain.com/sosland/wg/2007_02_01
http://digital.world-grain.com/sosland/wg/2007_01_01
http://digital.world-grain.com/sosland/wg/2006_12_01
http://digital.world-grain.com/sosland/wg/2006_11_01
http://digital.world-grain.com/sosland/wg/2006_10_01
http://digital.world-grain.com/sosland/wg/2006_09_01
http://digital.world-grain.com/sosland/wg/2006_08_01
http://digital.world-grain.com/sosland/wg/2006_07_01
http://digital.world-grain.com/sosland/wg/2006_06_01
http://digital.world-grain.com/sosland/wg/2006_05_01
http://digital.world-grain.com/sosland/wg/2006_04_01
http://digital.world-grain.com/sosland/wg/2006_03_01
http://digital.world-grain.com/sosland/wg/2006_02_01
http://digital.world-grain.com/sosland/wg/2006_01_01
http://digital.world-grain.com/sosland/wg/2005_12_01
http://digital.world-grain.com/sosland/wg/2005_11_01
http://digital.world-grain.com/sosland/wg/2005_10_01
http://digital.world-grain.com/sosland/wg/2005_09_01
http://digital.world-grain.com/sosland/wg/2005_08_01
http://digital.world-grain.com/sosland/wg/2005_07_01
http://digital.world-grain.com/sosland/wg/2005_06_01
http://digital.world-grain.com/sosland/wg/2005_05_01
http://digital.world-grain.com/sosland/wg/2005_04_01
http://digital.world-grain.com/sosland/wg/2005_03_01
http://digital.world-grain.com/sosland/wg/2005_02_01
http://digital.world-grain.com/sosland/wg/2005_01_01
http://digital.world-grain.com/sosland/wg/2004_12_01
http://digital.world-grain.com/sosland/wg/2004_11_01
http://digital.world-grain.com/sosland/wg/2004_10_02
http://digital.world-grain.com/sosland/wg/2004_10_02
http://digital.world-grain.com/sosland/wg/2004_10_01
http://digital.world-grain.com/sosland/wg/2004_09_01
http://digital.world-grain.com/sosland/wg/2004_08_01
https://www.nxtbookmedia.com