London Inc. Spring 2021 - 26

So, You Want My Job

TECHNOLOGY ENTREPRENEUR

Christian Munoz, founder of IT solutions ﬁrm Techdoz,
chats about the role of trust, the hybrid workplace model
and getting to those dust bunnies under the couch

CHRISTIAN MUNOZ FOUNDED Techdoz (www.techdoz.ca), a managed
IT service provider, a decade ago, operating from his dining room table.
Back then, he was " a break 'n fix business, " rushing to fix computers
when they crashed. After a few years, he repositioned the company
to focus entirely on managing IT needs of commercial clients. Its first
managed client, Sundance Balloons, is still with him. He employs
seven people.
Munoz, 36, has lived in London for 30 years; he attended Regina
Mundi College and then Fanshawe College. Two years ago, he
visited Amsterdam and Italy on separate trips. His 2020 Berlin
trip is waiting for the pandemic to subside.

Congratulations on your tenth anniversary.
Pandemic aside, how has your business changed
over the decade? Thank you, and it still amazes me
each day how it all started. I still can't forget ﬁxing computers on my dining room table, or having various staff
coming and going through my home before we moved
into our ﬁrst office. I think at one time we had an eightfoot server rack delivered to my house. I learned how
to patch drywall pretty quickly after that day. We were
working crazy hours but loved every minute of it. As
much as I miss those days, the biggest change was when
we started focusing on IT outsourcing for businesses,
setting our sights on being a true managed IT provider.
This presented new challenges and obstacles, but we
succeeded and not longer after came the growth to
where we are now. It's been a wild ride.

service and hands-on solutions. How is Techdoz
different? Or is it? You have to design solutions that
are unique to a client, and that requires an understanding of their business and how it works. But that only
gets you so far. There needs to be trust. Our clients trust
us with the business they have built. They are putting
their trust in the solutions we recommend for the
success of their business. You need to be able to connect,
be part of the team, part of the family. You don't simply
introduce a new solution and walk away; you need to be
there every step of the way. A year ago, I ﬂew to Ottawa
to onboard a new staff member for one of our national
clients. I spent the time setting up their office at home,
trained them on their laptop and software. We could
have easily shipped items out and done it remotely, but
where is the connection in that?

Do you have a typical client? Do you cater to
small- and medium-sized businesses primarily?
Every client and the challenges they face are unique,
making a deﬁnition of a typical client hard to pinpoint.
We have been very lucky because the clients we work
with have the same mentality as us when it comes
to technology: the belief that a business should have
a proper technology foundation that allows for scalability and adaptation - technology that works for
the business, not the other way around. We cater to
businesses of all sizes, from a law ﬁrm one day to an
agriculture farm the next.

Okay, Covid. I assume it has changed how you
operate your own business, but even more so
what your clients are asking from you. What are
your three biggest adaptations? You know how
much I miss shaking someone's hand? Or just simply to
catch up with a client over a coffee? I wish I could spend
less time on the phone and more time visiting people
at their business. Covid has really changed the way
Techdoz does business. Work from home was the big
one. Helping shift numerous clients at the same time
in a secure manner while still providing one-on-one
training with each employee was a challenging time
but we were successful. Pre-Covid, we were developing
strategies to transition clients to cloud services. Covid

Every managed IT company promises personal
26 | londonincmagazine.ca | SPRING 2021

http://www.techdoz.ca http://www.londonincmagazine.ca

London Inc. Spring 2021

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