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company located in Carlsbad, California, has promoted Patrick Fernane to the newly created position of director of inventory management and owner services. Patrick Fernane has been with Grand Paciﬁc Resort Services for 18 years. Over the years, he has managed operations at many Grand Paciﬁc properties and has held the position of resort manager at Coronado Beach Resort, Red Wolf Lakeside Lodge (Tahoe), and Carlsbad Seapointe Resort. He has moved up through the ranks of this Southern California-based company, initially working at the front desk at Carlsbad Inn Beach Resort. In 2004, Patrick won the ARDY award for outstanding achievement as top Resort Manager of the Year. Gerry Sikes Achieves NCA Certiﬁed Concierge On July 1, 2009, Gerry Sikes, concierge supervisor for Scottsdale Camelback Resort, achieved the prestigious designation of NCA Certiﬁed Concierge from the National Concierge Association (NCA) Executive Board of Directors. Sikes has been with the Scottsdale Camelback Resort for the past 20 years, serving in various capacities, and has headed up the concierge department for the past 18 years. She created the infamous “direction box,” which gives guests directions to over 300 locations around the valley and the state. This program has been a great success, and the guests’ appreciation has been overwhelming. Over the years, she has gained her knowledge by traveling the Valley of the Sun and touring the state repeatedly. She is always on top of new restaurants, special events, attractions, and activities that ﬁt any lifestyle or age. Along with her award with NCA, Sikes has achieved her Certiﬁed Concierge designation through the American Hotel and Motel Association, along with her Certiﬁed Tourism Ambassadors designation through the CTA Network. New Hire at Dahlgren Duck Leigh Mitchell has accepted a position as regional marketing director with Dahlgren Duck & Associates. Mitchell was previously was Vice President of Abercrombie & Kent Residence Club. Dahlgren Duck & Associates September 2009 • Developments 17

September 2009 Developments

Table of Contents for the Digital Edition of September 2009 Developments

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