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Resort Mana ement Resort Management Resort Management Have you checked your pulse lately? Is your team frantic from one event or guest to another? If they are focused on something else, you are going to have to ﬁnd out what is distracting them. To do this, you need to sit down and ask what their concern is. Short of doing a survey, consider holding some informal meetings and round tables (perhaps monthly), where associates can openly discuss the current issues and then recommend solutions as a group. You can call it something jazzy like “Java with Jeff ” or “Donuts with Dale.” This is an idea exchange session, so just listen to what they have to say. It may take a few minutes to get them going, but once you do, just listen! Take good notes on what you hear, and expect surprises. After the meeting, follow up with key individuals. This will inspire your team, and before you know it, your team will be full of energy and happy to go the distance, re-invested in the resort’s mission. The last component of your resort pulse is motivation and recognition. This must be done regularly and consistently. Remember that blanket motivators do not always work. What motivates Jeff probably won’t motivate Jill, so jump in and ﬁnd out what motivates them. The goal is to create a pleasant, non-hostile working environment for your entire team, ensuring that associates are happy and proud to work for your resort. Doctor’s Orders Determine your ﬁtness goals and execute them. The results will be far reaching. You and your team will have achieved a safe, prepared, ﬁt, smart, and happy organization. Now, hit the gym! Jeffrey Lee, CMCA, LCAM, CTS, AMS, is director of resorts operations and standards for Bluegreen Resorts Management, Inc. Robert Seneca, MS, PHR, CTS, is director of resorts quality training with Bluegreen Resorts Management, Inc. Their e-mails are Jeffrey. Lee@bluegreencorp.com and robert. seneca@bluegreencorp.com. How reserve funds and items are managed, determines what you get! the professional solution for What’s in your Reserve Management Plan? The next generation of the PRA System – The Plan Maker Visit www.prasystem.com for info, demo and how to make your plan (demo code: devsep) Advanced World Concepts, Inc. © 1989-2009 . The PRA System TM and related designs are registered trademarks of Advanced World Concepts, Inc. Welk Resorts and the Welk Resorts Logo are registered trademarks of Welk Resorts. 36 Developments • September 2009

September 2009 Developments

Table of Contents for the Digital Edition of September 2009 Developments

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