September 2009 Developments - 43

timeshare’s location, go with an option that offers the ﬂexibility of freestanding or built-in outdoor refrigeration with durable grade 304 stainless steel construction. Other components include freestanding and built-in refreshment centers, with ice makers and a serving cart. When developers are planning and designing for future timeshare owners, adding space for outdoor entertainment and an extension of the living space ﬁlled with high-quality appliances gives owners more room to make memories and great meals. Kelly Saﬁs is national director of contract sales for Whirlpool Corporation. Resort Management Resort Management Effectively Managing Board (cont) meeting. This general manager’s report, as an example, could contain information about resort personnel (employee of the month, employee survey results, special recognition, etc.), a refurbishment update, project recommendations, etc. (7) Lastly, an action list should be created at every board meeting, detailing items that need to be completed prior to the next meeting or any item that is open with action pending. This action list should be included in the board package to provide the members of the board with an updated list of any pending and/or open requirements on behalf of the resort or the association. The sidebar on p. 40 provides a sample board meeting agenda. The items in bold/italics indicate topics that could require support documentation in a board package. Managing the relationship with the Board of Directors is a very critical aspect of the resort General Manager’s responsibility. An effectively created and successfully written board package sends a clear message of professionalism and expertise by the management company who should always be striving to be the “management company of choice.” Susan Kelley is president of Shell Vacations Hospitality. Her e-mail is skelley@ shellvacationsllc.com. I N N O VAT I V E F U N D I N G We Build to Suit LOAN SERVICING COLLECTIONS At Monterey Financial Services we will customize a plan to ﬁt your ﬁnancial needs. That’s why we customize a wide range of ﬁnancial services to ﬁt our clients’ needs. From loan servicing and collections to innovative funding, Monterey’s services are as varied as our clients. For example, we ﬁnance vacation clubs, exit programs, sampler programs, resale units and points conversions—things other lenders can’t or won’t do. Want a Financial Services Company That Fits? Monterey currently works with developers across the United States, Canada, Mexico and the Caribbean. We service more than $350 million in loans on behalf of banks, and developers and homeowners’ associations rely on Monterey for maintenance-fee billing. Our many satisﬁed clients enjoy the Monterey Difference: outstanding customer service and results-driven performance. www.montereyﬁnancial.com Call 800.456.2225 today and speak with Robert Stienke, President, at ext. 3522, or Scott Little, Vice President, at ext. 3592. 4095 Avenida De La Plata, Oceanside CA 92056 September 2009 • Developments 43

September 2009 Developments

Table of Contents for the Digital Edition of September 2009 Developments